LEGAL // 02
Account Deletion
LIFEDEX — GETLIFEDEX.COM
01. How to Delete Your Account
You can permanently delete your Lifedex account and all associated data at any time. There are two ways to do this:
Option A — In-App (Instant)
- Open the Lifedex app
- Tap More (bottom navigation)
- Tap Settings
- Scroll to Account and tap Delete Account
- Confirm deletion — this action is immediate and irreversible
Option B — By Email (Within 30 Days)
Send a deletion request to privacy@getlifedex.com from the email address associated with your account. We will process the request within 30 days.
02. What Data Is Deleted
When you delete your account, the following data is permanently and immediately removed from our systems:
- Your user account and authentication credentials
- Your profile information (name, age, height, gender)
- All health & fitness data (weight logs, workouts, nutrition, fasting, sleep)
- All financial data (transactions, budgets, investments)
- Study and task records
- Companion (Synaps) progression and metadata
- Subscription status and Stripe customer association
- Push notification tokens
03. What May Be Retained
The following data may be retained after account deletion for the periods stated:
- Billing records: Transaction history required by law may be retained by Stripe (our payment processor) for up to 7 years per applicable tax regulations. We do not retain this data ourselves.
- Anonymous crash reports: Aggregated, non-identifiable error logs held by Sentry are not linked to your account and are retained for up to 90 days.
- Local device data: Data stored on your device is not removed by account deletion. To clear it, use Settings → Security → Hard Reset before or after deleting your account, or uninstall the app.
04. Contact
For any questions related to account deletion or data removal:
- EMAIL — privacy@getlifedex.com
- SUPPORT — support@getlifedex.com
- WEB — getlifedex.com